All telcos complied with request for customers’ data
until injunction – NCA
The National Communications Authority (NCA) has disclosed that all telcos
operating in the country complied with government’s request for information for
contact tracing purposes.
Explaining claims of privacy breach of customers data, the Authority
clarified that in March 2020, “we requested passive mobile positioning data
logs from Mobile Network Operators (MNOs) for undertaking a historical and
current analysis of persons potentially infected with Covid-19 for contact
tracing purposes in accordance with the Establishment of Emergency
Communications Systems Instrument, 2020 (E.I. 63).
“The Instrument required network operators or service providers to cooperate
with the NCA Common Platform to provide information to State agencies in the
case of an emergency including a public health emergency.”
According to the NCA, “All MNOs i.e. AirtelTigo, Glo, MTN
and Vodafone, complied with the request for information which was subsequently
processed and forwarded to the Ghana Health Service for contact tracing
It added that there was no objection by any Party in respect of Covid-19
contact tracing data request until an application for injunction order was
The Authority assured consumers and the general public that there has been
no breach of personal data and privacy in the compliance of MNOs to the
requirements of law.