As parts of measures to ensure their clients and members across the country have comfort, convenience and stress-free access to services, the Social Security and National Insurance Trust (SSNIT), has commenced Saturday services.
The initiative, described as laudable and timely, according to management, was done in responds to request by their clients who demanded that they are given opportunity on Saturdays to easily visit SSNIT branches on weekends to do business.
To ensure its smooth implementation and success, nine branches, have been selected to run the exercise on pilot basis for a period of six months.
This, was announced at a short ceremony on Saturday, October 2, 2021, to launch the initiative.
The designated branches are in Accra. The service is available at Accra Industrial Area (AIA) Branch, Trust Towers Branch, Legon Branch and Airport City Branch.
In Tema, the Community 2 and Harbour branches have been selected, whiles in Kumasi, the Adum and Asafo branches would be opened for business as well as the Takoradi Branch.
All these branches, according to the state pension regulator, will be opened for business from 9:00 am to 2:00 pm every Saturday.
Speaking at the launch, Deputy Director- General in-charge of Finance and Administrations, Michael AddoteyAddo said, SSNIT had agreed to open doors for the weekend services because they are a listening organization that cherishes their clients.
He said, "..The introduction of the SSNIT Saturday Service is one more channel that we are offering our Members and the public as we travel the road to world class service delivery. I must also add that this is also in response to quite a number of our Members and Clients who have requested that we provide an opportunity for them to do business with us on Saturdays because of their inability to visit our offices during the weekdays".
According to MrAddoteyAddo, "SSNIT has listened to the concerns of our Members and we are opening our doors from today - Saturday, 2nd October to offer services to Members and the public. What this means is that, with the exception of a few of the services we offer, you can walk into the selected branches on Saturdays and transact business with us."
He explained that the idea to use nine branches for pilot was because the interactions and experiences gathered from these branches, will inform management's decision to extend the service to other branches.
With the exception of few services, Members/workers of the Scheme, can walk in for a fresh registration or register biometrically if one hasn't done so yet.
"You can also request for your Statement of Account. And if you haven't had time to update your records with the Trust, this will be a good opportunity to do so. For our dear retirees, you can apply for your benefits or check on the status of your application. And for those who have turned 72, our staff will be there to assist you to renew your Pensioner Certificates".
"For employers, this additional day of service means that you can register your business, submit and validate your contribution reports as well as pay contributions especially when the 14th of the month falls on a Saturday. And for our members who are yet to merge their SSNIT and NIA numbers, you can also do so at these branches. But as we've said, you can simply dial *711*9# to merge" he stated.
The Deputy Director- General stressed, "Members should be assured that we will keenly and continuously monitor and evaluate the situation and as soon as practicable, we will provide feedback on the way forward with regard to extending the service to other branches".
"As we have said before, we may not be able to influence the pension you receive because what you put in determines what you get (in other words, your contribution history will determine your future in retirement) but what we can do, is to ensure that we you receive that pension or benefit in a quick, seamless and painless manner and as conveniently as possible".
"And this Saturday Service is one more way of ensuring that this happens. So I warmly invite you to visit any of the nine selected branches and experience delightful service," he assured.
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